As a Computer Technician, you will play a crucial role in ensuring the smooth operation of computer systems and peripherals for our clients. Your primary responsibility will be to diagnose and resolve hardware and software issues promptly and efficiently.

On a typical day, you may receive requests for technical support from clients, either in person, over the phone, or via email. You will listen to their concerns, troubleshoot the problems they are experiencing, and provide effective solutions. This may involve diagnosing issues with desktops, laptops, printers, or other peripherals, as well as addressing network-related issues.

In addition to providing technical support, you may be responsible for installing, configuring, and maintaining computer systems and software applications. This includes performing system upgrades, software installations, and ensuring the security and integrity of computer systems and data.

Documentation is an essential aspect of your role. You will accurately record all support activities, solutions, and procedures to maintain clear records and facilitate knowledge sharing within the team.

To excel in this role, you will need a strong understanding of computer hardware and software, including various operating systems such as Windows, MacOS, and Linux. Knowledge of networking concepts and protocols will also be beneficial.

Excellent communication and customer service skills are essential, as you will be interacting with clients from various backgrounds and technical abilities. You must be able to explain technical concepts in a clear and understandable manner and provide exceptional support to meet clients' needs effectively.

As a Computer Technician, you will work both independently and as part of a team, prioritizing tasks and managing your time efficiently to ensure timely resolution of issues. You should also be comfortable lifting and moving computer equipment and peripherals as needed.